Job Details

    Job Title : Customer Service Assistant
    Company Name : B.C. Furnace Service Ltd.
    Job Type : Full Time
    Job Location : Coquitlam
    Post Date : 2019-07-04
    Close Date : 2019-08-10
    How To Apply: Email:

    Description :

    Job Title: Customer Service Assistant

    Company Name: B.C. Furnace Service Ltd.

    Job Type: Full Time

    Employment Conditions: Day, Evening, Early morning & Weekends

    Job Location: Coquitlam, British Columbia.

    How To Apply: Email:

    Company operating name: B.C. Furnace Service Ltd.

    Business address: 75 Blue Mountain St #3, Coquitlam, BC V3K 0A7

    Number of positions available: 1

    Rate of pay: $20.00/hour

    Overtime: 1.5 times normal rate as per provincial regulations.

    Benefits Package: 4% vacation pay will be paid each payday on a bi-weekly basis;

    Medical: BC Medical Services Plan payable by employee

    Job Type: Full time / Permanent

    Hours: 40 hours/week

    Language: English

    Start Date of Employment (Approx.): As early as possible

    Minimum Education:

    • Completion of High school.  


    • A minimum of 3 years of experience in a customer service role.

    Skills, Knowledge and Required Competencies:

    • Effective communication skills, with strong interpersonal, Customer Service orientation and conflict resolution skills.
    • Ability to creatively problem-solve and to make sound, accurate decisions within tight timelines.
    • Willing to work 6 days in shifts (Early Morning, afternoon, evening) and weekends as per organizational requirements.
    • Experience in effective coordination with Service Technicians to schedule appointments and/or Vendors/ Suppliers for procurement of parts.
    • Willing to undergo On-the-job training and obtain certifications as mandated by the organization.
    • Exceptionally Strong customer service orientation.
    • Computer proficiency in Microsoft Office.
    • Ability to multi-task.
    • Speak fluent English and have excellent telephone etiquettes.
    • Strong Team player.


    Job Location: Coquitlam, British Columbia.

    Job Description:

    We are looking for an individual who can efficiently and effectively handle multiple in-coming customer service phone inquiries, walk-in customers and schedule appointments for service technicians and perform multi-tasking role in the field of Dispatching and effective coordination with Service Technicians.

    Job Duties:

    • Attend to walk-in customers and incoming telephone calls from customers, understand their requirements, schedule and book appointments for service technicians.
    • Allocate and update the scheduling and dispatch of all service technicians in a cost-efficient manner according to the work orders generated on our system.
    • Coordinate with the other Dispatchers on arrivals and departures of service technicians, so that internal resources are re-deployed before hiring external technicians in high peak season time to service the customer needs.
    • Receive and handle front-line complaints from customers and address them, escalations if any be shared with the management team. The incumbent must display tact and diplomacy when dealing with complaints and/or implementing damage control measures.
    • Address emergency situations and dispatch technicians in line with the laid down procedures and schedules.
    • Create work orders and provide quotations to customers.
    • Monitor & maintain Geographic area for service technicians to maintain lower fuel costs & lower maintenance costs for service technician trucks.
    • Advise superiors on shortfall of stationery and other office supplies.
    • Complete other assigned duties.


    ********************* KIND ATTENTION **************************

    Candidates are advised to send their resume along with a Cover letter. Due to high number of applications being received, we will contact only those candidates who have been shortlisted. We shall not entertain any walk-ins or phone calls, only resumes received through email will be accepted and considered.  

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