Job Details

    Job Title : Entitlement Officer - Claims Adjudicator
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Kelowna
    Post Date : 2019-06-07
    Close Date : 2019-07-04
    How To Apply: Visit our career page at and select See Job Openings to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

    Description :

    We have opportunities for entitlement officers in our Worker and Employer Services division to provide timely, exceptional customer service and help workers with physical or mental health injuries. In this role, you’ll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions.

    If you are committed to providing compassionate service and have experience making well-reasoned decisions by applying law and policy, we have entitlement officer roles available in our Kelowna office. Apply now – we are reviewing applications weekly.  

    What you’ll do

    As an entitlement officer you will:

    • Adjudicate claims related to workplace physical and mental health injuries
    • Gather information by telephone and in person, analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
    • Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
    • Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that entitlement decisions are delivered and clearly understood
    • Support workers recovering from mental health or physical injuries by arranging short-term disability benefit payments and appropriate treatment
    • Ensure employers have an early return-to-work process in place


    Is this a good fit for you?

    We’re looking for people who can:

    • Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
    • Manage emotionally sensitive conversations while demonstrating a high level of personal resiliency
    • Apply strong organizational and time management skills to handle a high volume of claims
    • Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
    • Take initiative in complex matters
    • Make decisions when there may be disagreement
    • Work both independently and in a team environment


    Your experience and educational background:

    • A post-secondary diploma or degree in business, healthcare, communications, science, or a related discipline
    • A minimum of 18 months of experience involving independent decision-making, and applying law and/or policy
    • A valid driver’s license
    • An equivalent combination of education and experience will be considered


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.4 million workers and 238,000 registered employers in our province.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    Our benefits

    Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $60,977, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward a defined benefit pension plan. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life.

    Learn more about what we offer.

    We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.

    If you’re the successful applicant, we’ll be making a conditional offer contingent upon your clearing a criminal record check under the Criminal Records Review Act. At the time of offer, you’ll need to provide consent for a criminal record check. Once we receive clearance, we’ll confirm your offer of employment.


    To apply

    Visit our career page at and select See Job Openings to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

    Thank you, in advance, for applying. Unfortunately, we’re only able to contact those whose applications we will be pursuing further.


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