Job Details

    Job Title : Field Investigations Assistant
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Richmond, BC
    Post Date : 2019-05-14
    Close Date : 2019-05-23
    How To Apply: Visit and select Careers to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website. Thank you, in advance, for applying. Unfortunately, we’re only able to contact those whose applications we will be pursuing further.

    Description :

    Do you have experience providing exceptional customer service? We’re seeking a customer-focused individual, to receive and respond to province-wide calls from employers, workers, industry, and the general public. As a field investigations assistant, you’ll be the first point of contact to receive calls on behalf of our Field Investigations department, responding to and triaging questions or concerns about suspected fraudulent activities that could undermine the financial integrity of WorkSafeBC and the accident fund.



    What you’ll do

    As a field investigations assistant you will:

    • Handle incoming phone calls about suspected fraudulent activities by probing for information needed to interpret the caller’s inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action
    • Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department
    • Provide administrative support to the department, such as transcribing and typing a variety of correspondence and reports, taking minutes at meetings, and photocopying and distributing materials
    • Organize and maintain files, records, and informational materials and generate reports from various databases as required


    Is this a good fit for you?

    We’re looking for someone who can:

    • Provide exceptional customer service
    • Gather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information
    • Explain information in a professional manner, both orally and in writing
    • Organize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptions
    • Build and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstances


    Your experience and educational background:

    • Completion of Grade 12
    • A minimum of one year of recent, related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of work
    • Experience working in a call centre, or in an environment where you provided information over the phone, is an asset
    • Proficient use of MS Word
    • Able to type a minimum of 60 words per minute
    • Excellent English language skills, including grammar, spelling, and reading comprehension


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.4 million workers and 238,000 registered employers across BC.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.


    Our benefits

    Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.

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