Job Details

    Job Title : IT Support Analyst
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Richmond, BC, Canada
    Post Date : 2019-04-15
    Close Date : 2019-05-02
    How To Apply: To apply Visit and select Careers to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

    Description :

    Are you a new tech grad or junior support analyst with experience in a help desk environment? We have an opportunity on our support desk team for a customer-service oriented individual to provide business and technology first-level support to customers through phone, email, and in-person assistance.


    WorkSafeBC is a place where you can build your career. Use your expertise and grow with an IT department that uses leading-edge technology, connecting British Columbians to healthy and safe workplaces. You’ll have opportunities for career planning, advancement, leadership development, and tuition reimbursement programs. We offer a starting wage of $25 per hour, plus benefits, programs, and activities that support a healthy lifestyle.


    What you’ll do

    As a support analyst I you will:

    • Resolve problems and liaise with customers to find ways to continually improve services and processes, and keep customers informed on their problem status/resolution
    • Troubleshoot issues and make decisions to assess customer priority and impact, and escalate issues to senior support if required
    • Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
    • Provide administrative support for hardware/software procurement, service catalogue maintenance, ordering supplies, monitoring photocopiers/printers, and overseeing the laptop/PC viewer loaner pool
    • Assist in projects, work assignments, and evaluations to improve the service and operation of Customer Support Services


    Is this a good fit for you?

    We’re looking for someone who can:

    • Maintain a professional and positive attitude while managing challenging situations and customer interactions
    • Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
    • Gather relevant information from others by using active listening techniques and reading and interpreting written information
    • Provide general knowledge of internet and intranet concepts
    • Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
    • Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
    • Identify, prioritize, and perform work activities based on the changing needs of the work environment
    • Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and products


    Your experience and educational background:

    • Completion of a two-year diploma in computer information technology
    • A minimum of two years of experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related fields in business and technology


    An equivalent combination of education and experience will be considered.


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.3 million workers and 231,000 registered employers in our province.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    Our benefits

    Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.


    We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.


    To apply

    Visit and select Careers to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.


    Thank you, in advance, for applying. Unfortunately, we’re only able to contact those whose applications we will be pursuing further.

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