Job Details

    Job Title : Manager, Health Care Business Solutions
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Richmond
    Post Date : 2019-03-11
    Close Date : 2019-03-28
    How To Apply: Visit our career page at and select See Job Openings to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website. Thank you, in advance, for applying. Unfortunately, we’re only able to contact those whose applications we will be pursuing further.

    Description :

    As the manager, Health Care Business Solutions you’ll be responsible for supporting various teams in the Health Care Operations department to resolve complex healthcare payment issues. You’ll liaise with multiple stakeholders, such as Purchasing, IT, and third-party payment processing providers to recommend immediate and long-term solutions to operational and system challenges. To succeed in this position you’ll rely on your extensive knowledge and experience in business process re-engineering strategies and approaches.


    If you’d like to manage a team of approximately 25 employees who strive to deliver excellent service to injured workers and health care providers across the province, we’d like to hear from you.


    What you’ll do 

    As the manager, Health Care Business Solutions, you will: 

    • Proactively identify various improvement opportunities around the end-to-end processing and payment of health care benefits, and recommend and implement immediate to long-term solutions
    • Act as a business lead for systems development or enhancement projects impacting Health Care Operations and ensuring the successful completion of projects
    • Provide leadership and direction in resolving complex health care payment issues
    • Manage a team that is responsible for booking injured workers’ travel for healthcare appointments and for providing reimbursement for their healthcare expenditures
    • Act as the primary liaison with internal departments and third party providers for information, systems support, and technology requirements as they relate to health care projects
    • Develop and manage the financial budget allocated for the department including monitoring ongoing financial reporting and taking corrective actions when necessary



    Is this a good fit for you?

    We’re looking for someone who can:

    • Create a work environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
    • Streamline business processes by analyzing the end-to-end processing of healthcare benefits and payments
    • Use well-developed verbal and written communication skills with the ability to present information, influence others, build relationships, and work collaboratively with internal and external stakeholders
    • Ensure resolution of complex payment issues by thinking strategically and executing action plans to achieve objectives


    Your experience and educational background:

    • A university degree in business administration with a focus on information technology, business intelligence, business process engineering, or other relevant fields of study
    • A minimum of six years of technology business support experience in an industry such as health care, insurance claims, or accounting
    • Experience in business process re-engineering; systems implementation related to health care is an asset
    • A minimum of three years of management experience including hiring, orientating, evaluating, motivating, and coaching employees to maintain high levels of service
    • An equivalent combination of education and experience will be considered


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the almost 2.3 million workers and 235,000 employers in our province.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    Our benefits

    Being part of WorkSafeBC means being part of a strong, committed team. Along with a salary range of $93,062-$116,329, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.


    We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.

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