We’re looking for a motivated, customer service-oriented individual to join our Collections department. The collection coordinator is responsible for managing and collecting an inventory of delinquent accounts. Your responsibilities will include contacting and communicating with employers, their representatives, and other sources to coordinate payment of outstanding premiums.

What you’ll do

As a collection coordinator you will:

• Communicate with employers or their representatives to collect outstanding liabilities and discuss payment options, respond to inquiries on a variety of collection matters, explain and enforce relevant policies, procedures, and provide details of amounts owing
• Effectively communicate with employers and other parties over the phone and in writing
• Receive payments from employers and code payments for processing
• Use appropriate research techniques and resources to locate individuals whose whereabouts are unknown (e.g., skip tracing)

Is this a good fit for you?

We’re looking for someone who can:

• Deal with a high volume workload of outstanding accounts in an organized and efficient manner
• Work independently
• Communicate in a persuasive, assertive, empathetic, respectful manner by actively listening and questioning for pertinent information
• Clearly and accurately document information
• Locate, review, and utilize information on file in order to determine an appropriate course of action
• Provide excellent customer service in a timely and professional manner while responding to clients’ needs resulting in prompt account payment

Your experience and educational background:

• A minimum of grade 12 education; some post-secondary education is preferred
• A minimum of two years of experience in collections and experience using an accounts receivable system
• Knowledge of collection procedures and practices
• Must type a minimum of 30 words per minute
• Proficient use of Microsoft Word
• Ability to perform business math calculations

Who are we?

At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We’re honoured to serve the 2.33 million workers and 231,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life. Learn more about what we offer.

We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.