Job Details

    Job Title : Entitlement Officer - Insurance Claims Adjuster
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Kelowna
    Post Date : 2018-11-06
    Close Date : 2018-11-29
    How To Apply: Visit our career page at and select See Job Openings to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

    Description :

    We have opportunities for entitlement officers in our Worker and Employer Services division to provide timely, exceptional customer service by making entitlement decisions on claims, managing health care benefits, and answering questions about claim decisions.


    If you are committed to providing compassionate service and have experience making well- reasoned decisions by applying law and policy, we have entitlement officer roles available in our Kelowna office. Apply now for positions scheduled to start January 21, 2019.  


    What you’ll do

    As an entitlement officer you will:

    • Gather information by telephone and in person, analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely manner
    • Review medical documentation and other evidence to determine the eligibility of workers for compensation benefits
    • Communicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that entitlement decisions are delivered and clearly understood
    • Support injured workers in their recovery by arranging short-term disability benefit payments and appropriate treatment
    • Ensure employers have an early return-to-work process in place


    Is this a good fit for you?

    We’re looking for people who can:

    • Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
    • Apply strong organizational and time management skills to handle a high volume of claims
    • Effectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tact
    • Take initiative in complex matters
    • Make decisions when there may be disagreement
    • Work both independently and in a team environment


    Your experience and educational background:

    • A post-secondary diploma or degree in business, healthcare, communications, science, or a related discipline
    • A minimum of 18 months of experience involving independent decision-making, and applying law and/or policy
    • A valid driver’s license
    • An equivalent combination of education and experience will be considered


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the 2.3 million workers and 231,000 registered employers in our province.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    Our benefits

    Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $58,753, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life.

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