Job Details

    Job Title : Guest Services Agent - The Westin Harbour Castle, Toronto (17002O6S)
    Company Name : The Westin Harbour Castle, Toronto
    Job Type : Full Time
    Job Location : Toronto, Ontario
    Post Date : 2017-12-07
    Close Date : 2018-01-06
    How To Apply: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002O6S

    Description :

     photo To the JOURNEY_zps6xh25wkk.png

    Here’s To Your Journey with Westin

    Westin is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

    The The Westin Harbour Castle, Toronto located at 1 Harbour Square, Toronto, ON, M5J1A6 is currently hiring a Guest Services Agent.

    Guest Services Agent Responsibilities include:

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

    Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.




    To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002O6S

    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

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    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 
 
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