Job Details

    Job Title : Telephone Operator - Courtyard Toronto Downtown (17002ON3)
    Company Name : Courtyard Toronto Downtown
    Job Type : Part Time
    Job Location : Toronto, Ontario
    Post Date : 2017-12-07
    Close Date : 2018-01-06
    How To Apply: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002ON3

    Description :

     photo To the JOURNEY_zps6xh25wkk.png

    Here’s To Your Journey with Courtyard

    Courtyard is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

    The Courtyard Toronto Downtown located at 475 Yonge St, Toronto, ON, M4Y1X7 is currently hiring a Telephone Operator.

    Telephone Operator Responsibilities include:

    Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

    Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.




    To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002ON3

    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

    Chat, engage and follow us on social media.
    Facebook
    Twitter
    LinkedIn
    Instagram
    @lifeatmarriott on Snapchat

    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 
 
ACCESS CORPORATE ACCESS TRADES ESSENTIAL SKILLS (ESAF) EMPLOYMENT ASSISTANCE ACCESS FUNDED PROGRAMS BLADERUNNERS
About us About us About us About us About us
Board Team Team Services Request for Proposal
Departments Apprenticeship Essential Skills Employment Programs
Funding Training Eligibility/Applications Skills Training Funded Programs
Jobs Trades News Towes Testing Referrals Faces
Urban Spirit Foundation Grants Intakes Partnership Contact
Resources Faces of Success Partnership Request for Proposal
Contact Partnership Testimonials Offices
Contact Contact Contact
sponsors
© 2002 - 2017, Aboriginal Community Career Employment Services Society. All Rights Reserved.
SITE BY NEWDESIGNNOW