Job Details

    Job Title : Program Coordinator (Program Expediter)
    Company Name : WorkSafeBC
    Job Type : Full Time
    Job Location : Richmond, BC
    Post Date : 2017-12-06
    Close Date : 2017-12-21
    How To Apply: Visit and select Careers to submit a resume and cover letter that details your characteristics, accomplishments, and prior work experience related to the requirements for the position. We can only accept applications submitted through our website.

    Description :

    We have a temporary six month opportunity for a customer service-oriented individual who excels at providing exceptional attention to detail to join our Voice of the Customer (VOC) department within the Worker and Employer Services division. WorkSafeBC is committed to providing outstanding customer service to workers and employers. The Voice of the Customer program contracts with market research providers to conduct random surveys of injured workers and their employers, to gauge their impressions of WorkSafeBC and the service we provide. This helps to increase the organization’s awareness and understanding of workers’ and employers’ experiences for the purpose of maintaining and improving customer service. 


    What you’ll do

    As a program expediter you will:

    • Coordinate and schedule Voice of the Customer program activities
    • Enlist and screen employers and injured workers for participation in focus groups or recorded interviews, and other activities
    • Validate and facilitate the transfer of large data sets in the form of Excel documents to an external market researcher
    • Gather information from various internal systems to prepare summary reports for the organization’s business units
    • Analyze, summarize, and communicate operational data and statistics
    • Read and interpret survey data
    • Provide direction to contractors and third party vendors on video editing
    • Receive phone calls from survey participants to explain the survey


    Is this a good fit for you?

    We’re looking for a detail-oriented person who can:

    • Proactively and independently set priorities and plan work in a complex, deadline driven environment
    • Professionally and efficiently solicit and analyze information to determine important and overarching themes and trends
    • Provide timely, high quality customer service
    • Translate technical data into various formats, including presentations, to ensure the information and key messages are understood by various audiences


    Your experience and educational background:

    • A bachelor’s degree in social sciences, business administration, health sciences or a related field
    • A minimum of two years of related experience
    • A minimum typing speed of 40 words-per-minute
    • Proficiency in the use of Word, Excel, PowerPoint
    • An equivalent combination of education and experience will be considered


    Who are we?

    At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We’re honoured to serve the almost 2.3 million workers and 231,000 registered employers in our province.


    What’s it like to work at WorkSafeBC?

    It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.


    If you’re the successful applicant, we’ll be making a conditional offer contingent upon your clearing a criminal record check under the Criminal Records Review Act. At the time of offer, you’ll need to provide consent for a criminal record check. Once we receive clearance, we’ll confirm your offer of employment.


    We’re an inclusive and accessible employer, committed to employment equity objectives, and we invite applications from all qualified individuals. Please note that this position is restricted to those legally entitled to work in Canada.

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